Wesewco Refunds and Returns Policy

At Wesewco, we are committed to providing high-quality quilting tools and ensuring your satisfaction. If you’re not completely happy with your purchase, we’re here to help.


Change of Mind Returns

  • Eligibility: Return the item within 30 days of receipt.
  • Condition: The product must be unused, in its original packaging, and in the same condition you received it.
  • Exclusions: Please note that custom-made products (such as Wesewco Custom Quilting Tables and WSC Custom Portable Table Inserts) are not eligible for change of mind returns.
  • How to Return: Contact our customer service to initiate a return.

Custom-Made Products

Our custom-made products are crafted specifically to your measurements and requirements.

  • Change of Mind: We cannot accept returns or offer refunds for custom-made products due to change of mind.
  • Faulty or Incorrect Items: If your custom-made product is faulty or does not match the specifications you provided, please notify us within 7 days of receipt.
  • Resolution: We will arrange for a repair, replacement, or refund in accordance with Australian Consumer Law.

Faulty or Damaged Items

Under Australian Consumer Law, you’re entitled to a refund or replacement for a major failure and compensation for any other reasonably foreseeable loss or damage.

  • Notification: Inform us within 7 days of receiving a faulty or damaged item.
  • Resolution: We’ll arrange for a repair, replacement, or refund based on the issue.

Return Shipping Costs

  • Faulty or Damaged Items: Wesewco covers the return shipping costs.
  • Change of Mind: You are responsible for return shipping costs.

Refund Process

  • Assessment: Once we receive and inspect your return, we’ll notify you of the refund approval status.
  • Method: Approved refunds will be processed to your original payment method.

Contact Us

If you have any questions about our Refunds and Returns Policy, please reach out:

We’re here to assist you with any concerns or inquiries.

Services

OEM Stencil Manufacturing

Custom Portable Table Inserts

Notions Storage Solutions

Contact

wesewco@platapilla.com

Phone:  08 8276 8911 

Mobile:  0417 751 759

Unit 1/32 Weaver Street
Edwardstown SA 5039

Hours

Monday to Friday

Open 9am – 4pm

Copyright © 2025 WeSewCo. All Rights Reserved.